About
Results-driven Quality Assurance Engineer with a robust background in financial services operations, data validation, and client-facing systems. Expert in designing and executing comprehensive test cases, identifying defects, and validating critical data to enhance software quality and operational efficiency. Proven ability to drive continuous improvement initiatives and deliver superior customer experiences within dynamic environments.
Work
AIICO Insurance
|QA Engineer
Lagos, Lagos State, Nigeria
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Summary
Led quality assurance efforts for financial services software, ensuring high standards of accuracy, reliability, and data integrity across client-facing systems and operational workflows.
Highlights
Designed and executed comprehensive functional and non-functional test cases, verifying software quality and reliability across critical financial applications.
Identified, documented, and tracked over 100 defects in financial records and operational workflows, facilitating timely resolution and system stability.
Validated high-value client and premium data to ensure completeness, consistency, and integrity, significantly improving reporting accuracy and compliance.
Collaborated effectively with cross-functional teams to implement continuous improvement initiatives, enhancing overall software performance and customer experience.
Keystone Bank
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Provided reliable customer service, addressing inquiries, product information, and complaints for a high volume of daily customers while meticulously maintaining records.
Highlights
Attended to approximately 50 customers daily, providing reliable service across diverse inquiries, product information, and complaint resolution.
Filed and maintained well-organized records of customer instructions, enhancing data accessibility and operational efficiency for the team.
Diamond Bank Access
|Teller Service Representative
Lagos, Lagos State, Nigeria
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Summary
Rendered essential financial services, including cash deposits, withdrawals, and foreign currency exchange, as a key member of a dedicated service team.
Highlights
Processed a high volume of daily financial transactions, including cash deposits, withdrawals, and foreign currency exchanges, ensuring accuracy and adherence to banking protocols.
Collaborated effectively as part of a three-person 'Legacy' team, contributing to seamless service delivery and positive customer interactions.
Education
Yaba College of Technology
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HND
Business Administration & Management
Yaba College of Technology
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ND
Business Administration & Management
Languages
English
Skills
Functional Testing
Functional Testing.
Non-Functional Testing
Non-Functional Testing.
Test Case Design & Execution
Test Case Design, Test Execution.
Defect Identification
Defect Identification, Defect Management.
Financial Data Validation
Financial Data Validation, Data Integrity.
Microsoft Excel
Microsoft Excel.
Team Collaboration
Team Collaboration.
Attention to Detail
Attention to Detail.
Continuous Improvement
Continuous Improvement.
Software Quality Assurance
Software Quality Assurance.
Data Analysis
Data Analysis.
Problem-Solving
Problem-Solving.
User Acceptance Testing (UAT)
User Acceptance Testing (UAT).